Privacy Policy

1. Overview

CatchBoost LLC ("CatchBoost," "we," "us," or "our") is a limited liability company that operates catchboost.ai and provides AI receptionist services to home service contractors.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — When you fill out a form, book a discovery call, or contact us, we collect your name, email address, phone number, and business name.
• Call data on behalf of clients — When callers contact one of our client businesses, the AI receptionist collects caller name, phone number, address, and service request details on behalf of that client. This data belongs to the client and is processed under their direction.
• Usage data — We may collect information about how you interact with our website, including pages visited, time on site, and referring URLs.
• Communications — If you email or contact us, we retain records of that correspondence.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI receptionist services
• Respond to inquiries and schedule discovery calls
• Send service updates, call summaries, and account communications
• Send marketing communications (you may opt out at any time)
• Fulfill our obligations to our contractor clients
• Comply with legal obligations

We do not sell your personal information to third parties.

4. AI Voice Calls & Call Recording

Call recordings and transcripts are used to:

• Generate call summaries delivered to our contractor clients
• Populate client CRM systems (such as Jobber or Housecall Pro) with intake data
• Improve the quality and accuracy of our AI systems
• Resolve disputes or support issues

Call data processed on behalf of our clients is governed by our client agreements. If you are a caller seeking information about how a specific business uses your data, please contact that business directly.

5. Data Sharing & Third Parties

We share information only in the following circumstances:

• Service providers — We use third-party platforms to operate our service, including Vapi (voice AI), ElevenLabs (text-to-speech), Make.com and n8n (automation), Cloudflare (infrastructure), GoHighLevel (CRM), and Airtable (data storage). These providers process data on our behalf under appropriate data processing agreements.
• Contractor clients — Caller intake data is transmitted to the contractor client whose number was called, via their designated CRM.
• Legal requirements — We may disclose information if required by law, court order, or to protect the rights, safety, or property of CatchBoost or others.
• Business transfers — If CatchBoost is acquired or merged, your information may be transferred as part of that transaction.

We do not sell, rent, or trade personal information to advertisers or data brokers.

SMS Messaging: Mobile opt-in information and SMS consent data collected through CatchBoost's onboarding process will not be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is used solely to deliver operational notifications to consenting recipients. Text messages are sent by CatchBoost LLC. To opt out of SMS communications at any time, reply STOP to any message. For help, reply HELP or contact us at hello@catchboost.ai or (860) 606-4429.

6. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

Caller records stored in client systems are managed by and subject to the retention policies of those clients. Call recordings are retained for a period determined by our service agreements, typically 90 days unless otherwise agreed.

7. Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and secure third-party infrastructure.

No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take our obligations seriously.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to certain limitations
• Opt out of marketing communications at any time via the unsubscribe link in any email
• Lodge a complaint with a supervisory authority (if you are in the EU/EEA)

To exercise any of these rights, contact us at hello@catchboost.ai. We will respond within 30 days.

9. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of the site.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@catchboost.ai.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: hello@catchboost.ai
• Website: catchboost.ai
• Business: CatchBoost — Connecticut, USA